Shipping & Returns
Information for our premium deliveries across the UK.
Last updated: 15 May 2026
Shipping Information
UK Delivery Only
We currently only ship within the United Kingdom. Standard recoded and tracked delivery is £6.95 (free on orders over £100). Orders are dispatched Monday to Saturday, excluding Bank Holidays.
Dispatch & Timing
Standard orders typically arrive within 3-5 working days from dispatch. Express orders placed before 12pm will be delivered the next working day. In the rare event of damage during transit, please report it to us within 48 hours of receipt.
Mandatory Age Verification
In compliance with UK alcohol licensing laws, all deliveries must be signed for by an adult (18+). Our couriers operate a 'Challenge 25' policy; failure to provide valid ID when requested will result in a failed delivery and subsequent return charge.
Our Returns Policy
Last updated: 15 May 2026
- Returns are accepted within 14 days of delivery for eligibility.
- Bottles must remain unopened with original seals intact to be eligible for a refund.
- Faulty or damaged items must be reported within 48 hours of receipt with photographic evidence.
- Personalised bottles and items with broken seals are strictly excluded from our returns policy.
- Refunds are processed within 10-14 working days once the return is verified.
Frequently Asked Questions
How long does standard UK delivery take?
Standard delivery typically takes 3–5 working days from the date of dispatch. We aim to dispatch all orders within 24 hours of placement, excluding weekends and bank holidays.
Do I need to be present for age verification?
Yes. As an alcohol retailer, we strictly enforce a 'Challenge 25' policy. A person over the age of 18 must be available to sign for the delivery and provide valid photo ID if requested.
Can I return an opened bottle?
No, we can only accept returns on bottles that are unopened, with the seal intact, and in their original packaging within 14 days of delivery.
What should I do if my order arrives damaged?
Please contact us immediately at Hello@spiritsofyeoltd.co.uk with your order number and clear photographic evidence of the damage. We will arrange a replacement or refund promptly.
Spirits of Yeo supports responsible drinking. For more information visit Drinkaware.